Shipping policy
At Oakivo, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy explains how we process orders, ship products, and deliver your lamps and lighting purchases.
1. Order Processing Time
All orders are processed within 1–2 business days after the order is placed and payment is confirmed.
Order processing includes order verification, product preparation, packaging, and shipment arrangements.
Please note that orders are not typically processed on weekends or public holidays. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
2. Shipping and Delivery Time
Once your order has been processed and dispatched, the estimated shipping and delivery time is 3–6 business days.
Delivery times may vary depending on your location, carrier availability, weather conditions, and other circumstances beyond our control.
The estimated timeframes are provided for guidance and are not guaranteed delivery dates.
3. Estimated Total Delivery Time
The estimated total time from order placement to delivery is:
Order processing: 1–2 business days
Shipping and delivery: 3–6 business days
Estimated total: 4–8 business days
These timeframes are estimates and may vary depending on the destination and delivery conditions.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.
You can use the tracking details to monitor your shipment and check its delivery progress.
Please allow time for tracking information to become available after your order has been shipped.
5. Shipping Costs
Any applicable shipping fees will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the product, destination, order size, and available shipping options.
Please review the final order total at checkout before submitting your order.
6. Delivery Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please double-check your name, street address, apartment or unit number, city, state, ZIP or postal code, and contact details.
Oakivo cannot guarantee successful delivery when incorrect or incomplete information is provided. If you notice an error in your shipping address, contact us as soon as possible at support@oakivo.com.
Address changes may not be possible after an order has been processed or dispatched.
7. Delayed or Missing Shipments
Although we aim to meet our estimated delivery timeframes, occasional delays may occur due to weather, carrier disruptions, customs procedures, peak shopping periods, or other unexpected circumstances.
If your order has not arrived within the estimated delivery window, please contact our customer support team. We will do our best to help you check the shipment status and identify the next steps.
8. Damaged Packages or Incorrect Items
Please inspect your order upon delivery.
If your lamp or lighting product arrives damaged, defective, or incorrect, contact us at support@oakivo.com as soon as possible.
Include your order number, a description of the issue, and photographs of the product or packaging where appropriate. We will review the matter and assist you in accordance with our Return & Refund Policy and applicable law.
9. Changes to Shipping Policy
Oakivo reserves the right to update this Shipping Policy when necessary. Any revisions will be published on this page with an updated effective date where appropriate.
We encourage customers to review this page periodically for the latest shipping information.
10. Contact Us
If you have any questions about shipping, delivery times, or an existing order, please contact us using the details below.
Business Name: Oakivo
Email: support@oakivo.com
Phone: +1 402-342-3301
Address: 3001 Dodge St Walgreens, Omaha, NE 68131, United States