Terms of service
1. Introduction
Welcome to Oakivo. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.
Throughout these Terms & Conditions, the terms "we," "us," and "our" refer to Oakivo. The terms "you" and "your" refer to visitors, customers, and other users of our website.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
2. About Oakivo
Oakivo is an online store specializing in lamps and lighting products designed to complement a variety of interior styles and living spaces.
Our goal is to provide customers with a convenient shopping experience and access to lighting products that combine style, functionality, and practicality.
Business Contact Information:
Business Name: Oakivo
Email: support@oakivo.com
Phone: +1 402-342-3301
Address: 3001 Dodge St Walgreens, Omaha, NE 68131, United States
3. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes. You must not:
Use our website for fraudulent, unlawful, or unauthorized activities.
Attempt to interfere with the website's security, operation, or functionality.
Submit false, misleading, or inaccurate information.
Copy, reproduce, distribute, or exploit website content without appropriate authorization.
Introduce malicious software or attempt unauthorized access to our systems.
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, or website.
4. Product Information and Availability
Oakivo makes reasonable efforts to ensure that product descriptions, photographs, specifications, and pricing information are accurate and up to date.
However, product colors and appearances may vary slightly depending on screen settings, lighting conditions, photography, and manufacturing differences.
Product availability may change without notice. We reserve the right to discontinue products, limit quantities, or update product descriptions and specifications when necessary.
If a product becomes unavailable after you place an order, we will communicate the available options in accordance with applicable law and our order and refund policies.
5. Pricing and Payments
All product prices and applicable charges will be displayed on our website or during checkout.
Prices, promotions, shipping charges, and applicable taxes may change from time to time. The price presented at checkout will apply to your order, subject to applicable law and the correction of genuine errors.
We accept the payment methods displayed at checkout. Orders may be processed once the required payment has been successfully authorized or confirmed.
If a pricing or listing error occurs, we reserve the right to investigate and take appropriate action in accordance with applicable law. We will not disregard any mandatory consumer rights that apply to your purchase.
6. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products under these Terms & Conditions.
After you submit an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.
We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity, payment authorization failure, or material listing errors.
If we cancel an order after receiving payment, we will arrange any applicable refund in accordance with our refund policy and applicable law.
Please ensure that your contact, billing, and shipping information is accurate when placing an order.
7. Shipping and Delivery
Oakivo aims to process and ship orders within the estimated timeframes provided at checkout or in our shipping policy.
Delivery estimates are provided for guidance and may be affected by carrier delays, weather conditions, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Any applicable shipping charges, delivery restrictions, and estimated delivery times will be communicated during checkout or through our Shipping Policy.
Nothing in these terms excludes any delivery or consumer rights that cannot legally be excluded.
8. Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are governed by our applicable Return and Refund Policy.
Eligibility may depend on the condition of the product, the time elapsed since delivery, and the reason for the return, subject to applicable consumer protection laws.
If a product arrives damaged, defective, or incorrect, please contact our customer support team promptly with your order information and supporting photographs where appropriate.
Please review our Return and Refund Policy before placing an order.
9. Product Safety and Proper Use
Customers should follow the product instructions, safety warnings, and manufacturer recommendations supplied with each lamp or lighting product.
Where applicable, ensure that the product's electrical specifications, bulb requirements, voltage, and installation requirements are compatible with your intended use.
Electrical products should be installed and operated according to their instructions. Seek assistance from a qualified professional when necessary.
Oakivo is not responsible for damage resulting from improper installation, misuse, unauthorized modifications, or failure to follow applicable product safety instructions, except where liability cannot legally be excluded.
10. Intellectual Property
All website content, including text, graphics, logos, product descriptions, photographs, page layouts, and other materials owned by or licensed to Oakivo, is protected by applicable intellectual property laws.
You may access and use this content for personal, non-commercial shopping purposes.
You may not reproduce, republish, distribute, modify, or commercially exploit our protected content without prior written permission from the relevant rights holder.
Third-party trademarks, brand names, and product images remain the property of their respective owners.
11. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, analytics, website hosting, or other business functions.
We may also provide links to external websites for your convenience.
Oakivo does not control all third-party websites or services and is not responsible for their independent content, policies, or practices. Your use of third-party services may be subject to their own terms and privacy policies.
This provision does not limit any rights or remedies you may have under applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, Oakivo will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the inability to access it.
We do not guarantee uninterrupted, error-free, or continuously available website operation.
Nothing in these Terms & Conditions excludes or limits liability for fraud, willful misconduct, personal injury caused by negligence, defective products, or any other liability that cannot legally be excluded or limited.
Where liability may lawfully be limited, the applicable limitation will be interpreted in accordance with the laws governing the transaction.
13. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of our website, your material violation of these Terms & Conditions, or your infringement of another person's rights.
This provision does not apply to the extent that losses result from Oakivo's own unlawful conduct or where such responsibility cannot legally be imposed on you.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.
We encourage you to review our Privacy Policy to understand our data-handling practices.
15. Changes to These Terms
Oakivo may update these Terms & Conditions from time to time to reflect changes in our products, services, website operations, or legal obligations.
Updated terms will be published on this page with a revised effective date where appropriate.
Changes will apply as permitted by applicable law. Any changes requiring specific notice or consent will be handled accordingly.
16. Governing Law
These Terms & Conditions are subject to the applicable laws governing Oakivo's transactions and customer relationships.
Where permitted by law, disputes will be handled by the competent courts or dispute-resolution bodies with appropriate jurisdiction.
Nothing in this section removes mandatory consumer protections available under the laws applicable to a customer.
17. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Any invalid provision will be interpreted or adjusted only as necessary to comply with applicable law.
18. Contact Us
If you have questions about these Terms & Conditions, our products, or an existing order, please contact us using the details below.
Business Name: Oakivo
Email: support@oakivo.com
Phone: +1 402-342-3301
Address: 3001 Dodge St Walgreens, Omaha, NE 68131, United States